Shipping policy

# Shipping Policy

**KittySprings™**
Last updated: August 9, 2026

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## 1. Where We Ship

We currently ship to addresses within the **United Kingdom** only.

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## 2. Processing Time

Orders are typically processed and prepared for dispatch within **1–2 business days** of being placed. You'll receive a confirmation email once your order has been fulfilled and handed to our courier.

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## 3. Delivery Time

Once your order has been fulfilled, delivery typically takes **around 7 business days** to arrive.

This means your total time from order to delivery is usually **processing time + approximately 7 business days**. Business days are Monday to Friday and exclude UK public holidays.

These are estimated timeframes, not guarantees — delivery can occasionally take longer due to courier delays, high order volumes, or circumstances outside our control.

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## 4. Shipping Costs

Shipping is **free** on all orders within the UK.

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## 5. Order Tracking

Once your order is dispatched, you'll receive a shipping confirmation with tracking information where available, so you can follow your order's progress.

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## 6. Delayed, Lost, or Missing Orders

If your order hasn't arrived within a reasonable time beyond the estimate above, please contact us at **nadfueluk@gmail.com** with your order number and we'll look into it for you.

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## 7. Incorrect Delivery Details

Please double-check your delivery address at checkout. We're unable to redirect an order once it has been dispatched, and we can't be held responsible for orders sent to an incorrect address supplied by the customer. If you spot a mistake, contact us as soon as possible after ordering at **nadfueluk@gmail.com** and we'll do our best to correct it before dispatch.

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## 8. Contact Us

For any shipping questions, reach us at:
**Email:** nadfueluk@gmail.com